Musway USA Shopify Shipping Policy

Shipping Policy

Enjoy Free Standard Shipping on All Orders from Musway USA!

At Musway USA, we’re committed to delivering exceptional products—and that includes a seamless, worry-free shipping experience. Every order placed on our website qualifies for free standard shipping with no minimum purchase required.

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Order Processing & Fulfillment

Most of our products are in stock and ready to ship. Orders placed before 12:00 PM PST on business days are typically processed and shipped the same day, depending on warehouse availability and payment authorization.

Some items, including custom-built components or special-order products, may require additional processing time before shipping.

Please Note: Orders are processed Monday through Friday only. We do not process or ship orders on weekends or U.S. federal holidays.

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Shipping Methods & Delivery Options

We ship through reliable carriers such as UPS, FedEx, and USPS. Customers can upgrade shipping methods at checkout for faster delivery:

• 3-Day Service
• 2-Day Air
• Next Day Air

Shipping rates for expedited services are based on item weight and are non-refundable once your order has shipped, regardless of actual delivery date.

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Shipping to Alternate Addresses

We can ship to addresses other than the billing address, but doing so may cause a short delay in processing due to additional fraud protection verification. This is part of our effort to ensure your order and personal information are safe.

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Package Rerouting

If you need to change your delivery location after your order has shipped, we may be able to reroute UPS packages to a local UPS hub for pickup with a valid ID. A $25 intercept fee will apply.

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Order Tracking & Delivery

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

• Track your order using the provided link.
• Plan to be available at the delivery location.
• Have someone receive the package if you’re not available.
• Or, request a hold for pickup at a UPS or USPS hub (additional fees may apply).

Musway USA is not responsible for lost or stolen packages once tracking indicates “Delivered.”

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